Office Policies

Our Mission

At Hayden Kohlmeier Orthodontics, we strive to make our patients, families and team members happy. We seek understanding through education and good communication. We make every effort be helpful, truthful, honest and fair, and to provide the best possible service, treatment and experience.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Manhattan Location: Monday – Thursday: 7:30 a.m. – 5:00 p.m.
Wamego Location: Select Fridays by appointment
Junction City Location: Select Thursdays by appointment

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment.

Scheduling Policy

Many people seeking orthodontic treatment have important obligations during the day that involve work and school. We have devoted considerable time and effort in designing our scheduling system so that it is beneficial to you as well as our practice.

We have developed the following guidelines for your information:

  • Long appointments are made during school hours, which leave the after-school hours to see the maximum number of patients possible.

  • We make every effort to stay on schedule as we know your time is just as valuable as ours.

  • Because the schedule is carefully arranged, your late arrival may pose a problem and may result in having to reschedule, especially in the early morning and late afternoon. If you arrive more than 10 minutes late for your appointment, we will evaluate our schedule for that day before committing to see you. In most cases, your appointment will have to be rescheduled.

  • If you find that you cannot keep an appointment, please call our office at least 24 hours in advance to give us the opportunity to schedule someone else in that time slot and reschedule your appointment for another time. If you had a prime time appointment (i.e. after-school) it is unlikely that you can schedule another one, as these fill up weeks in advance.

  • Emergency appointments are seen the same working day, if possible, at no extra charge. Please always call for an appointment. If, for some reason, our repair appointments are filled, we may find it necessary to get you in right away to alleviate the discomfort and then make a separate appointment for the actual repair.

  • Please realize that missed appointments and numerous appointment changes extend treatment time, and can result in damage to teeth and unwanted tooth movement or spacing.

Please feel free to give us feedback about our scheduling system or about any of our services. We appreciate the opportunity to work with you and your family.